Last Updated: July 2026
Website: danceconditioninghub.com

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At Dance Conditioning Hub, we understand that busy studio and rehearsal schedules can change. However, because our specialised training, conditioning, and injury rehabilitation sessions require dedicated studio time and advanced preparation, we enforce a strict cancellation policy to protect our instructors' schedules and ensure fairness to all clients.

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By booking a private (1:1) session or group class, you agree to the following terms:

 

1. The 24-Hour Cancellation & Rescheduling Window

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• Early Changes (More than 24 hours’ notice): If you cancel or request to reschedule your session with more than 24 hours' notice, you are eligible for a 100% full refund. Alternatively, you may reschedule your session to any available time slot within the same calendar week at absolutely no extra cost, subject to availability.

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• Late Changes (Less than 24 hours’ notice): If you cancel, reschedule, or change your session with less than 24 hours' notice, a 50% late-cancellation fee applies to cover our allocated practitioner resources and reserved studio bookings. The remaining 50% of your fee will be refunded, or it can be applied as a partial credit toward a replacement session booked within that same calendar week, subject to availability.

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2. No-Shows and Late Arrivals

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• No-Shows: If you miss a scheduled session entirely without providing any prior notice, the session will be marked as a "No-Show." No-shows are completely non-refundable, and the full session fee will be forfeited.

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• Late Arrivals: If you arrive late to an in-person or virtual session, your session will still end at its originally scheduled time. We cannot extend appointment lengths for late arrivals, as this disrupts subsequent clients. No partial refunds or price adjustments are given for lost time.

 

3. Emergency Situations

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We recognise that sudden illnesses, acute injuries, or severe emergencies can happen. Exceptions to this 50% late-cancellation fee are evaluated entirely at the discretion of Dance Conditioning Hub management on a case-by-case basis.

 

4. How to Cancel or Reschedule

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To ensure your cancellation time stamp is recorded accurately, all cancellations or rescheduling requests must be submitted directly through our official booking portal or by emailing us at danceconditioninghub@gmail.com.